About IBAS

The Independent Betting Adjudication Service (IBAS) was founded in Great Britain in 1998. It acts as an independent adjudicator on disputes concerning the outcome of an event that may arise between the betting or gambling operator and its customers. IBAS received the public endorsement of the Under-Secretary of State at the Home Office and the approval of the trade associations.

The Independent Betting Adjudication Service is a British “Company Limited by Guarantee” (CLG) which is an alternative type of corporation. This means that the IBAS does not have a share capital and that the members of the IBAS are guarantors instead of shareholders. Currently the IBAS is funded by 3 guarantors (as of March 2008). All members of the IBAS have guaranteed to contribute £1 in the event of the company being wound up.

It is especially important for the company to remain fair and neutral towards both parties and to decide on disputes with reference to the operator’s terms and conditions. The most important goal of the IBAS however is to improve its services continuously in order to satisfy both the client as well as the gambling operator.

One of the Gambling Commission’s primary objectives is to ensure that gambling is conducted fairly and openly, in support of which it has set out a comprehensive set of regulations for the industry. Prominent among its regulations are the requirements for dealing with disputes. The Commission says that any complaint not resolved by the operator, if it relates to the outcome of the complainant’s gambling transaction, becomes a dispute. “At this stage, operators must offer the complainant the opportunity to refer a dispute to an independent party.”

IBAS Membership

IBAS is positioned to offer a dispute resolution service in all forms of gambling.

We recognise that bookmakers will, in most cases, attempt to resolve betting disputes with their customers. However, there will be times when recourse to a third party is imperative.

Registering with IBAS will ensure that you are declaring your company to be committed to fair play, open and transparent should the need arise for adjudication.

For more information, please, visit http://www.ibas-uk.com.

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